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Disney Cruise Line Shanghai Interview (Jan 9-10, 2025) Conclude Successfully!

Countless online communications cannot compare to the charm of meeting in person. Every in-person interview we have is like a reunion with old friends and the beginning of new friendships. No matter how beautiful the words are, they cannot surpass the radiant smiles on our faces and the warm words we exchange. Every greeting and every hug leaves a lasting impression.

On January 9th and 10th, 2025, Shanghai experienced a sudden drop in temperature, but the chilly weather couldn’t dampen the enthusiasm of Disney Cruise Line applicants and interviewers. Our applicants gathered from all over the country in Shanghai to participate in this long-awaited in-person interview. Our three interviewers, Mary Ellen, Celia, and Missey, also flew over 10,000 kilometers from Florida to Shanghai. Not only did they experience the cold winter of Shanghai, but they also felt the warm welcome of our excellent applicants. Interview Preparations: Our staff prepared coffee, hot water, fruit, and various pastries and snacks for the applicants, ensuring they had the energy they needed to stay alert while waiting. We would like to extend special thanks to Emma for her efforts in preparing various interview materials and ensuring everything ran smoothly before the interviews.

Snacks, Fruits, and Water in the Waiting Area:

The snacks, fruits, and water in the waiting area helped calm the applicants’ nerves as they waited.

Before the Interview:

Before the interviews started, the three interviewers had a brief meeting with the applicants. They shared their personal Disney stories and growth journeys within the company. Mary Ellen, in particular, spoke about how she progressed from being an F&B Server to now being an HR Director. Each interviewer spoke with a gentle tone and a smile, which helped reduce the applicants’ nerves, laying a great foundation for the rest of the interview.

Disney Cruise Line Interview Process:

The Disney Cruise Line interview process is unique. We have a spacious waiting area where applicants can enjoy water, snacks, and a special surprise from Disney Cruise Line – exclusive Disney Cruise Line applicant stickers.

Applicants can choose their own sticker while waiting and prepare for their interview. The interviewers personally greet each applicant at the entrance of the interview room, introducing themselves and engaging in brief social interactions before heading into the interview room together.

These small details make the interview feel less like a formal process and more like a friendly chat between old friends.

Interview Duration and Atmosphere:

The interview lasts 20-30 minutes (depending on the position). During the interview, applicants engage in one-on-one conversations with the interviewers. The process isn’t just Q&A but also includes private chats. It’s common to hear laughter from both the applicants and the interviewers during the interviews.

Our applicants really know how to make things lively. One applicant from Hainan brought coconut candy from her hometown, and several Disney park applicants brought rare stickers for the interviewers. The interviewers even discussed which stickers they had been searching for during the interview. We also found several types of Chinese candy on the interviewers’ desks. Our Gen Z applicants have truly taken interviews to the next level.

A Fun Moment:

The most amusing moment came when one applicant walked out of the interview room holding a fresh strawberry. This was actually an item Emma had bought earlier that morning for us. I was puzzled and asked the applicant how she got the strawberry. She replied that she had been eyeing it during the interview and, at the end, mentioned it casually, after which the interviewer gave it to her. This laid-back attitude and confidence were truly impressive.

Interview Highlights:

When the interviewers met exceptionally talented applicants, they would often bring them to another interviewer to chat more, transforming the interview scene into a friendly “girls talk” session. The only one left to capture this exciting moment was the photographer.

One of the applicants was a friend of one of our Disney Cruise Line crew members. The interviewer insisted I take a photo and send it to our crew member, offering greetings on behalf of the team. The emotional value was truly heartwarming.

Fun Photos with Tony:

Now, let’s enjoy the fun, cute, and heartwarming photos taken with our amazing and popular Tony teacher. These photos capture joyful moments from our crew members.

The interview process has concluded, and the results exceeded everyone’s expectations. Many of our applicants received offers for positions such as Dining Room Service, Beverage Service, Attractions, Retail, Youth Activities Counselor, and Stateroom Hostess. We wish them all the best with their boarding process.

In late February to early March, when spring arrives, Disney interviewers will visit China again to meet with our applicants and continue our recruitment journey. Which city would you like to meet them in? Stay tuned for more updates!

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JOB DESCRIPTION
RESPONSIBILITIES：
Participates in shipboard Technology projects and assist with shore projects. Partner with the onboard and shore leadership teams for ongoing training and guidance of complex troubleshooting with shipboard Technology Engineers. Partner within the onboard Technology team to formulate ideas and recommendations from shipboard Technology and partnering teams to keep and enhance overall support functions. Support Shore Team with planning, communicating and scheduling of new application and system deployments. Perform deployment of system patches to all computers (PC and laptops) connected to the ships network. Perform maintenance and troubleshooting efforts for technology equipment across the ship to ensure stability. Partner on technology issues with bridge and engine specific systems where applicable. See to proper monitoring of access control for systems, information security and cyber-security in accordance with The Walt Disney Company Information Security Policies and Standards. Focus on onboard monitoring efforts to ensure network, server, satellite and other critical operational systems are functional as required by the business. See that the shipboard knowledge base is maintained properly to verify proper documentation of all systems and activities. Instruct users in computer-based activities (e.g., login, logout, personal file maintenance, printer operations, security standards, etc.). Responsible for monitoring and managing user’s data storage requirements to verify effective use of resources. Partner in the creation and standardization of automation tools and monitoring systems tools. Perform tasks to monitor server and server back-up infrastructure and report irregularities to the shore Server Team. Work in coordination with the First Engineer and Automation Electronics Engineer for the reliability, integrity and availability of automation systems throughout the vessel. Participate in the development of best practices, validation, and adherence. Responsible for documenting the infrastructure and monitoring systems.
QUALIFICATIONS：
3 to 5+ years of related experience in Systems Engineering and/or software development Experience in server and network environments, PC and Mobile device technology, package and custom-built software solutions Strong collaboration and communication skills Excellent customer service skills Strong organization and documentation skills

JOB DESCRIPTION
RESPONSIBILITIES：
Move and spot stage scenic elements during our Broadway/West End Style Musical Theater Productions and be responsible for performer harness checks and flying hook-ups during our musical theater productions and entertainment events shipwide Partner with Automation Operator to maintain all shipwide automation and rigging systems to ensure good repair and proper usage for outdoor deck parties, shows, and events Train in all outdoor rigging positions to safely operate during shows Be an important contributor to the Walt Disney Theater Team with responsibilities for load in and load outs, Cast changeovers, new show installations, equipment tests, vendor support, movie premiers and company events
QUALIFICATIONS：
Minimum three years show production experience in a similar role Experience or qualifications in a theatrical/Entertainment-based rigging operation Knowledge of hydraulics, electronics, electric motors, motor drives and controls, manual and automated rigging devices Experience with the operation of computerized automation control equipment. Can work at heights and with heavy equipment

JOB DESCRIPTION
RESPONSIBILITIES：
How You Will Make a Difference Reconciliation and Balancing of: Sales and Payment Systems Cash and credit card balances and settlement system Amenities Guest and Crew Accounts Group Accounts System Accounts Update and distribute Daily Revenue Reports Reconcile, research, and correct all sales posting discrepancies for all Revenue Centers including Castaway Cay and Lookout Cay Set up of Group Master Accounts Perform voyage closing procedures Prepare the end of voyage reports
QUALIFICATIONS：
What You Will Bring to the Team Minimum of 2 years professional work experience in accounting or an accounting degree Knowledge and understanding of accounting principles, surrounding transaction processing, and revenue and expense reporting Experience with financial reporting, internal controls and audit processing Experience with computer systems, especially Microsoft programs Build spreadsheets with the ability to perform complex functions Pursue continuous improvement opportunities Prior experience in cash handling Strong guest services skills and an ability to handle stressful situations Preferred Qualifications: How You Will Stand Out Ship experience preferred Understanding of Financial Systems: Fidelio, Simphony, Gratuity Distribution System (GRATS)

JOB DESCRIPTION
RESPONSIBILITIES：
Be the Navigation Watch leader on a dual watch with a Junior Deck Officer Purchase and maintain all publications and charts Oversee cruise planning and itineraries, working directly with the Master regarding all navigational matters Oversee mooring stations during arrivals and departures Manage the daily routines of all navigational instruments; report any deficiency to the Staff Captain and Master Oversee all the emergency/pyrotechnic equipment on the Bridge and reporting this on the preventive maintenance system Maintain the on board PC ship-handling simulator Assist the Chief Officer Safety with Crew safety training, maintenance of LSA and FFE Uphold the general safety management responsibilities in areas and operations under your control
QUALIFICATIONS：
Chief Mate unlimited license or higher 2+ years’ experience as Senior Watch Keeper on medium to large cruise vessels preferred Fluent written and spoken English Enthusiasm about guiding other team members

JOB DESCRIPTION
RESPONSIBILITIES：
Complete the monthly maintenance routines and report all completed work on the preventive maintenance system. Provide professional and social guidance to team members Perform corrective and preventive maintenance, including troubleshooting, checking and repairing on Main Plant or Hotel systems Perform installation and maintenance of electric wiring and related equipment around the entire ship Assigned to an “On Call” rotating system Emergency Duties as specified in the ship Assembly Plan Uphold the general safety management responsibilities in areas and operations under your control
QUALIFICATIONS：
Valid ETO CoC 2+ years’ shipboard experience as Electro-technical Officer Fluent written and spoken English Enthusiasm about guiding other team members

JOB DESCRIPTION
RESPONSIBILITIES：
Cleaning all used tools and interior paint room on a daily basses or after usage Responsible for the tidiness of the working area Responsible for fire precautions, especially when storing and handling hazardous materials. Flexibility to adjust to project needs as required Maintain database of all interior paint in the interior paint locker Maintaining database of all pallets and formulas for the paint mixing machine. Using the tools and paint mixing machine as per manufacturer manuals and instructions Keep stock control of the interior paint locker and order materials on time by the deck storekeeper to ensure proper stock at all times Carry out other maintenance duties as assigned by the Chief Carpenter
QUALIFICATIONS：
Minimum six months experience working on large cruise vessel preferred Experience with Interior Painter on interior painting and surface finishing, and furniture refurbishing Experienced and adept in all aspects of interior painting and finishing of surfaces Able to work under time pressure Detail oriented Knowledgeable in: Paint application for interior areas, and furniture Surface preparation and application of different coatings; latex, oil, water, lacquer, varnish, special pigments and tints

JOB DESCRIPTION
RESPONSIBILITIES：
Assist the Carpenter team in repairs in all areas: carpets, canvas, curtains, and fabrics in furniture Participate in fire fighting, first aid personal survival, and promotes health, safety and anti-pollution programs Promote the ship’s waste management and Environmental programs
QUALIFICATIONS：
Six months to one year experience as Upholsterer on large cruise vessel preferred Previous upholstery experience considered Proficient in all areas of upholstery including the laying of carpet Strong leadership ability Good communication skills Flexible in day-to-day activities Basic computer knowledge

JOB DESCRIPTION
RESPONSIBILITIES：
Assist in all security matters as required by the Security Officer Oversee the embarking and disembarking of the Guests and Crew Observe Guests and Crew going through the gangway metal arch scanner X-ray scan all Guest and Crew carried on items Carry out routine patrols of the Guest accommodation and open deck areas Carry out routine patrols of the Crew accommodation and open deck areas Man gangways at all ports Escort discharged Crew while processing out Observe and maintain control of minor Guests in open deck areas Secure and preserve evidence in any personal injury accident scene, crime scene which has been committed in their presence Carry out pat down searches of personnel as directed Carry out physical searches of luggage/stores Render assistance to Guests and Crew when and where necessary Any other duties as assigned by the Security Officer
QUALIFICATIONS：
One to two years experience in Police / Military Police / Airport Security Vocational Training in Security and/or five years experience in industrial Security considered Computer literacy required Training in self defense and physical restraint techniques helpful High School Diploma or equivalent Proficient in verbal and written English language Proficient in the use of X-ray and metal arch way equipment helpful

JOB DESCRIPTION
RESPONSIBILITIES：
Participate in fire fighting, first aid, personal survival, and promotes health , safety and anti-pollution programs Promote the ship’s waste management and environmental programs
QUALIFICATIONS：
Six months to one year experience as Able Body Seaman on a cruise or passenger vessel preferred Could consider one to two years experience as Ordinary Seaman Deck Watchkeeping certificate preferred Good communication skills Flexible in day-to-day activities

JOB DESCRIPTION
RESPONSIBILITIES：
Participate in fire fighting, first aid, personal survival, and promotes health, safety and anti-pollution programs Familiar with and complies with the safety and environmental policy Promote the ship’s waste management and environmental programs
QUALIFICATIONS：
Six months to one year experience as Ordinary Seaman on a cruise or passenger vessel preferred Deck cadet or other ship experience at sea considered Good communication skills Flexible in day-to-day activities

JOB DESCRIPTION
RESPONSIBILITIES：
Operate and clean all waste related equipment and facilities Promote the ship’s waste management and environmental programs
QUALIFICATIONS：
Six months to one year experience as Garbage Handler on large cruise or passenger vessel preferred General Deck experience considered Flexible in day-to-day activities

JOB DESCRIPTION
RESPONSIBILITIES：
As part of the ship’s security force, perform as access Security Guard on the various access points to the ship when in port As part of doing fire round patrols as directed by the Chief Officer Safety, carry out security patrols of the ship’s public and service areas At all times, as Security Guard or fireguard, acts in a professional manner and reflects the Company’s image of excellence Access control of people, property and stores onto and off of the vessel (where appropriate) which includes processing all guest and crew carry on items through the gangway X-ray equipment to identify potential threat items carried within and observing guests and crew going through the gangway metal arch scanner Conduct pat down searches of personnel as directed Conduct physical searches of luggage/stores Check Guest and Crew ID cards when boarding Has the authority to stop anyone without approved ID from entering the ship Enforce all ship board crew regulations and report all improprieties Escort discharged crew members while processing out Secure and preserve evidence in any personal injury accident, crime scene which has been committed in their presence Assist in embarkation/disembarkation of port pilots Render assistance to guest and crew where and when necessary Additional duties as directed by the Chief Officer Safety or the Security Officer
QUALIFICATIONS：
Deck Watchkeeping Certificate required; proficiency in steering Six months to one year experience as Quartermaster cruise or passenger vessel preferred One to two years experience as Able Body Seaman considered Prefer Bridge Watch Standing experience Good communication skills Flexible in day-to-day activities Flexible in day-to-day activities

JOB DESCRIPTION
RESPONSIBILITIES：
Assist Executive Pastry Chef to implement, maintain and review all approved menus onboard Prepare all desserts, cakes and pastries for the restaurant menus Assist with buffet set up Instruct crew in the preparation of pastries, cakes and crèmes Monitor and ensure opening and closing procedures for all kitchens and production areas Oversee allergy and dietary training of Pastry staff and ensure training is in accordance with strict company LOG’s and guidelines Oversee proper preparation of special dietary meals and food allergy for guests and crew Delegate, monitor and review the Chefs operational responsibilities Strive to meet and exceed guest expectations, never compromising safety and quality, taking corrective action whenever necessary Ensure Disney Cruise Line and USPH sanitation requirements are met in area of responsibility Monitor and ensure the preparation and presentation of all products on the restaurant menus Prepare showpieces, displays, ice cream and sorbets, as well as special request items when needed Actively participate in all Castaway Cay job responsibilities associated with position and line of business as directed by DCL leadership Execute additional job responsibilities, as assigned by DCL leadership, based on operational need Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures Participate in Emergency Duties as specified in the ship Assembly Plan
QUALIFICATIONS：
Minimum five years recent experience as Pastry Chef or Pastry Chef de Partie Certified Pastry Chef or equivalent degree in Culinary Arts Excellent technical and functional understanding of the ship based Food & Beverage operation Proven track record of delivering a high quality product Be at least 21 years of age Be able to speak, read and write fluent English Willingness to live and work onboard one of our vessels for a certain length of time (based on position) Be able to work a seven-day, 70-84 hour week with limited time off Be able to adhere to Disney Cruise Line appearance guidelines Agree to share a cabin with other crew members Enjoy working in a high-volume, fast-paced, guest-service oriented environment Be flexible with your work schedule, job duties and work locations Appreciate diversity among guests and crew

JOB DESCRIPTION
RESPONSIBILITIES：
Practices up-selling and suggestive selling techniques May assist in collecting and delivering bar provisions Assist in any cleaning duties around the bar and pantry May assist in preparation of drinks as necessary Request proof of identity to verify age of Guest before serving alcoholic drinks to Guests that appear to be under age Demonstrate ability and confidence to discontinue serving alcohol to specific Guests
QUALIFICATIONS：
Minimum one year experience within the Beverage industry with high volume experience preferred Ship experience preferred Knowledge of international and tropical cocktail recipes and international alcohol brands Must be able to lift a 30 pound tray of drinks Should have an outgoing personality

JOB DESCRIPTION
RESPONSIBILITIES：
Ensure the well-being of our Guests, keeping pool areas clean, answering Guest questions, enforcing policies, rules and regulations of Recreation locations Be fully qualified as a licensed lifeguard; participate in regular trainings, including but not limited to, in-service training, re-certification, Castaway Cay training, etc. Monitor radio communication with Port Adventures manager and other areas; communicate with the Bridge on the radio in emergency situations Conduct bookings and sales of golf and sports simulators. (Disney Dream and Disney Fantasy) Maintain adequate supplies for daily operation and confirm operation’s show readiness, adhering to all VSP guidelines Entertain and conduct sport related games and activities Perform Greeter or Host duties as directed
QUALIFICATIONS：
Minimum six months of recent work experience in a lifeguard capacity, in a pool setting; high volume environment Ability to pass a pre-hire swim and successfully complete lifeguard training (conducted upon arrival on Orlando, Florida); certification requirements must also be maintained throughout contract Ability to detect and respond to noises and distress signals in an aquatic environment, including in the water and anywhere around the zone of responsibility. Must be able to observe all sections of an assigned zone or area of responsibility. Ability to pass a vision screening with at least 20/25 vision, corrected or uncorrected. Experience in a lifeguard capacity in an open water setting a plus Previous experience with boats, snorkel equipment, or other recreational equipment a plus High level of fitness including strong swimming abilities Good computer skills and operational knowledge

JOB DESCRIPTION
RESPONSIBILITIES：
Service designated Concierge Guests by providing personalized itinerary planning, acquiring special bookings, planning special events, assisting with folio settlement or any other special requests that may arise (i.e. spa or dining reservations) Deliver the highest level of personalized service and actively interact with Concierge Guests in 32 to 154 staterooms (dependent on vessel) daily, showcasing integrity and efficiency Take full ownership of the Concierge Lounge ensuring all food and beverage aspects are well run and implemented. Monitor cleanliness and maintenance of the area ensuring it is up to show quality standards Be instrumental in crafting an environment and performing service that is second to none ensuring all Guest requests are implemented in a timely manner
QUALIFICATIONS：
Two year hospitality experience with a luxury brand required Languages preferred – English, Spanish, French, Portuguese, Mandarin, Japanese, Hindi, Arabic, Tagalog, Bahasa, Malay Leadership and concierge experience preferred with knowledge of proper Concierge etiquette Resort or Cruise line Concierge experience desired of affluent clientele Must be creative and enjoy crafting a fun and safe atmosphere for children Clearly convey information Proven record to deliver excellent service Self motivated, able to work autonomously Ability to build relationships amongst other departments

JOB DESCRIPTION
RESPONSIBILITIES：
Providing information about onboard activities, events, and services Helping guests with special requests or needs, like dietary restrictions or celebrations Building connection with passengers to personalize their experience Collaborating with other departments, like housekeeping and dining, to ensure flawless service Upselling and promoting onboard amenities and services
QUALIFICATIONS：
Minimum 18 months experience in a high end bar or restaurant, butler service or concierge services Strong service background with experience working with affluent Guests Knowledge of beer, wine, champagne, spirits, international cocktails, responsible vendor and general bartending and barista techniques

JOB DESCRIPTION
RESPONSIBILITIES：
Maintain a cash float of at least $2,500.00 US; responsible for cash handling, currency exchange and balancing monies Take action and follow through on all Guest issues Responsible for computer work associated with Guest transactions Assist in any other areas of Guest Services, as required Sell internet packages to Guests Provide internet support for Guests including personal one-on-one assistance, assisting with personal devices connecting to Wi-Fi and recording Guest internet issues Provide DCL App support for Guests including personal one-on-one assistance.
QUALIFICATIONS：
Minimum one year front desk/guest services experience in a high volume hotel or resort (200+ rooms) Familiarity with front office computer software and proficiency in common software such as MS Word and Excel Excellent written and verbal communication skills Ability to work in a fast paced, multi-tasked environment Ability to deal with difficult Guests and handle multiple situations simultaneously Multi-lingual preferred

JOB DESCRIPTION
RESPONSIBILITIES：
Set and clear deck chairs and sun beds ensuring show readiness at start of each day Responsible for cleanliness & sanitation in and around pool/deck area Collect and remove trash/garbage in and around pool/deck area Launder and change out cushion covers in adult pool/deck area Ensure deck chairs are properly stacked and secure at the conclusion of each day Should maintain their respective work spaces as DCL standards and report the maintenance on regular basis to his/her leader Responsible for life vest set up and disinfection Involves in pool towel distributions and collections at our private island
QUALIFICATIONS：
Previous cleaning experience at some level Ability to work with and use various chemicals and cleaners Ability to support multiple work locations on the pool deck Physically fit, with endurance to lift 50lbs and run up and down stairs multiple times during the day Experience working in a high Guest service focused company Relates well to Guests of all ages Excellent verbal communication skills Confidence in handling difficult Guests and/or Guest issues and needs Display effective teamwork and flexibility Professional and presentable to work on pool deck with an ability to work all day in the sun or in cold/windy weather conditions

JOB DESCRIPTION
RESPONSIBILITIES：
Detailed menu description to guests, take orders and then set table properly for each course Provide a flawless experience for the Guests by coordinating service and ensure accurate timing and delivery of each course Use computer work station to ring in alcoholic and non-alcoholic beverages (Micros system) Understand food safety programs and maintains USPH (United States Public Health) sanitation and cleanliness standards throughout work area Practice up-selling and suggestive selling techniques Follow all responsible vendor procedures for alcohol service, including actively request guests for proof of identity to verify age and have the ability and confidence to discontinue serving alcohol to specific Guests Will be assigned on a rotational basis to perform Food and Beverage Service duties (Breakfast and Lunch) in Quick Service Area and Castaway Cay
QUALIFICATIONS：
Minimum one (two years preferred) year experience in the service industry in a high level fine dining restaurant setting Knowledgeable of European cuisine, wines, international cocktails and various brands of alcoholic beverages. Confidence in speaking with guests, giving menu spiel as well as food and beverage recommendations

JOB DESCRIPTION
RESPONSIBILITIES：
Detailed menu description to guests, take orders and then set table properly for each course Provide a flawless experience for the Guests by coordinating service and ensure accurate timing and delivery of each course Use computer work station to ring in alcoholic and non-alcoholic beverages (Micros system) Understand food safety programs and maintains USPH (United States Public Health) sanitation and cleanliness standards throughout work area Practice up-selling and suggestive selling techniques Follow all responsible vendor procedures for alcohol service, including actively request guests for proof of identity to verify age and have the ability and confidence to discontinue serving alcohol to specific Guests Will be assigned on a rotational basis to perform Food and Beverage Service duties (Breakfast and Lunch) in various locations onboard, including Quick Service
QUALIFICATIONS：
Minimum of one year (two years recommended) recent experience in the service industry within a high-level fine dining restaurant setting, with a focus on Asian cuisine. Experience working in highly rated restaurant, particularly in roles involving Japanese and Asian cuisine Strong knowledge of Japanese culinary arts, including teppanyaki, Japanese steakhouse service, sushi and sashimi and omakase dining. Proficiency in international wines, sake varieties, and cocktail recipes, along with familiarity with premium brands of alcohol. Confident and skilled in engaging with well-traveled, discerning guests, providing knowledgeable and culturally sensitive service.

JOB DESCRIPTION
RESPONSIBILITIES：
Assist with monitoring and operating all attractions locations, including: ○ Greeting Guests ○ Loading and unloading attractions ○ Operating attraction systems ○ Delivering narrations ○ Providing audience control while ensuring the safety of Guests and Crew Members Memorize and deliver narrations (spiel) at varying lengths on a microphone to large groups Monitor Guest flow and provide a safe Guest experience Enforce policies and ride restrictions, including monitoring height restrictions Ensure the safety of ride operations, including verifying that safety restraints and belts are securely fastened before a ride is set into motion Proactively engage with Guests by addressing their needs and answering questions Assist with Guest challenges and escalate as required Monitor radio communication with Attractions Coordinator, Attractions Managers, and other areas Comply with safety competencies and all company policies and procedures Perform emergency duties as specified in the ship Assembly Stations and Emergency Functions Plan Uphold general safety management responsibilities in areas and operations under control (SMS) Physical role requiring: ○ Heavy lifting ○ Climbing ○ Pushing, pulling, bending, twisting ○ Standing, walking, and kneeling ○ Ability to grip, grasp, and lift from 5 to 25 pounds, and push/pull up to 40 pounds Prolonged standing to perform and maintain crowd control during peak operational hours in outdoor settings, across various weather conditions
QUALIFICATIONS：
Minimum six months of recent work experience in high-volume guest-facing environment (i.e., transportation, airport, resorts, F&B, retail, cruise industry) ○Preferably in attractions/ride operations (amusement parks, carnivals, waterparks) Focus on culture of safety and following procedures listed in operating guide High-volume guest interactions, engaging qualities, handling conflict Clear and concise communication (English required, other languages preferred) Must maintain time management, ability to multi-task, and have attention to detail Works well in team environment as well as independently Comfortable with public speaking, giving instructions, enforcing rules in a courteous way focusing on safety Experience with repetitive work Crowd control experience Experience in heavy lifting (up to 25 pounds), climbing, pushing and pulling (up to 40 pounds), bending, twisting, standing, walking, & kneeling

JOB DESCRIPTION
RESPONSIBILITIES：
Support Entertainment department managers in processing requests relating to Crew schedule and contract changes, transfer requests, travel requests, etc. Partner with shore side in the preparation, distribution, processing, and collection of relevant Crew documentation; This includes, but is not limited to: ○PAN forms ○Crew contracts ○Crew contract change request forms ○Separation forms ○Career Navigation (transfer) forms ○Disciplinary Action forms Organize and schedule meetings for the Cruise Director and the Entertainment department; update and maintain calendars, as directed Execute the preparation of meeting paperwork and meeting minutes forthe Cruise Director Assist and support Cast Crossover operations Responsible for capturing appropriate information and sending dailyreports, show reports and voyage reports Assist Cruise Director and Entertainment managers with projects, asrequested Custodian of department Location Operating Guide (LOG) changes, Request for Change (ROC) forms Assist with sourcing and ordering of departmental supplies Distribute Crew/Officer pay checks and department mail Work on any special projects as assigned by the Cruise Director
QUALIFICATIONS：
Minimum of two years professional work experience in an administrative role Excellent communication skills (written and oral) Strong organizational skills Ability to maintain confidential information a must Strong understanding of HR concepts Computer fluency with MS programs – Word, Excel, Outlook, PowerPoint Ability to work in a fast-paced multi-tasked environment, handling multiple projects simultaneously Prefer previous shipboard and/or Disney experience a plus

JOB DESCRIPTION
RESPONSIBILITIES：
Create daily work schedules for Guest Services Hosts/Hostesses Implement training and development for Guest Services Hosts Continually seek new opportunities to create memories for our Guests Track problem resolution, voyage incident reports Monitor the daily bank-out process for Crew Maintain a cash float of $2500.00 to $5000 (Depends on Role) Assist in all other areas of Guest Services and/or Crew Office Assist with Groups/Weddings depending on assignment Sell internet packages to Guests Provide internet support for Guests including personal one-on-one assistance, assisting with personal devices connecting to Wi-Fi, issuing credits, and recording Guest internet issues Provide DCL App support for Guests including personal one-on-one assistance
QUALIFICATIONS：
Minimum two years shipboard or related experience Tourism and Hospitality classes/certifications a plus Knowledge of Immigration and Customs regulations Cash handling experience Demonstrated proficiency with PC-based databases, spreadsheets, and word processing systems Demonstrated ability to influence others Ability to handle multiple tasks Detail-oriented Multilingual preferred

JOB DESCRIPTION
RESPONSIBILITIES：
Take high-quality photos in natural, studio, and backdrop settings. Ensure every photo generating activity is performed to standards including setup, during Guest interaction, and tear down. Focus on photography sales and conversion. Sell all product offerings (i.e., images, photobooks, private portrait studio, retail, etc.) Manage POS function with sales, return, guest service inquiries. Manage retail and supply inventory. Ensure all camera and related photography equipment is in working order. Assist if able to correct or report equipment abnormalities to leadership. Assist in general lab activities (printing, USBs creation, etc.) Assist Portrait Studio Photographer in generating private portrait studio bookings and complete necessary inventory and stock duties.
QUALIFICATIONS：
Previous photography experience Ship experience preferred

JOB DESCRIPTION
RESPONSIBILITIES：
Ensure a clean, efficient, neatly organized stock room Perform accurate inventory counts (mark up, mark down, etc.) Maintain the Crew Store Receive, log, and unload all merchandise that boards the vessel in preparation for each cruise Assist in the ordering of merchandise through Simba (Disney inventory management system) Support daily promotions such as purchase with purchase and special events and themed activities Assist with price adjustments, floor moves, and receiving merchandise stock Consistently ensure sales targets are met and/or exceeded
QUALIFICATIONS：
Minimum six months of experience in retail or sales in a fast-paced environment Strong communication skills, both verbal and written Demonstrate enthusiasm and passion for the Disney product, characters, and storytelling Ability to demonstrate a focus towards exceeding Guest satisfaction and sales goals in order to exceed incentive targets which impact the individual, team, and overall performance Must be able to lift and/or move 40-pound items Computer efficient Multi-lingual preferred

JOB DESCRIPTION
RESPONSIBILITIES：
Deliver equipment/products to Stateroom Host/Hostess Clear decks of dirty linens, towels, garbage, etc. Collect all garbage from the designated deck on embarkation day Clean forward and aft Crew stairs and landings Assist luggage operation during embark and debark process to handle and distribute Guest luggage Clean Guest launderette and filters Drop off and pick up Guest laundry Clean lockers and maintain stock levels Work with various chemicals and cleaners
QUALIFICATIONS：
Previous housekeeping experience, at least rooms-related background, minimum of 1 year Ship experience preferred Must be able to lift (50 lbs) and push heavy trolleys Knowledge of housekeeping accessories a plus (rail, diaper genie, playpen) Can perform inventory High Guest contact position

JOB DESCRIPTION
RESPONSIBILITIES：
Overall scheduling of the team with work assignments Handle and resolve housekeeping-related Guest issues in a timely manner Conduct daily inspection of designated areas allocated by Manager of Housekeeping, which includes: Quarterly Stateroom Inspection (maintenance & upkeep) Daily Stateroom Inspection (as per Quality Standard) Stateroom Pest Management Inspection Ensure all housekeeping areas meet USPH and Coast Guard regulations Oversee appropriate use and operation of housekeeping equipment and chemicals Supervise Hosts on baggage delivery and collection Facilitate department meetings; conduct daily pre-shift and breakout meetings Timely communication, documentation, and appropriate follow-up on all guest issues Provide leadership for all direct reports; Responsibilities include, but are not limited to: Managing personnel files by conducting timely feedback sessions, disciplinary actions, and providing performance reviews Ensuring MLC 2006 compliance Ensure accurate Crew reported work hour recording in Company-provided systems Provide necessary training, both new hire onboarding and ongoing skill enhancement Make sure to celebrate Crew successes and recognition
QUALIFICATIONS：
Minimum two years of Housekeeping management experience on ships or 200+ room 5-star hotels Hospitality or Business Management Degree or industry-related experience is a plus Computer skills necessary (Microsoft Office – Word, Excel, Fidelio, Outlook) Knowledge of maintenance reporting systems (AIMS) and hotel integration systems (Fidelio) a plus Management experience working with a diverse multi-cultural Crew

JOB DESCRIPTION
RESPONSIBILITIES：
Ensure costume quality control and line spot check Prepare costume sets from slots Sort costumes returned from Laundry and vice versa Ensure cleanliness and maintenance of the sewing room Maintain inventory of customs and related items to designated par level; advise Manager of shortages Check costumes returning from laundry for cleanliness; report needed repairs; ensure proper storage Report any costume problems to Wardrobe Manager Maintain sewing equipment Respond to all Guest (internal) requests as required
QUALIFICATIONS：
Minimum two years of professional tailoring experience Tailoring or sewing educational background preferred Good knowledge of computer applications is a plus Proven experience in: Fitting Usage of industrial sewing machines (hemmer, overlock, flat, and straight sewing machines) Hand stitching: Know straight stitching, blind stitching, single herringbone stitch (used in hand hemming) Size adjustment

JOB DESCRIPTION
RESPONSIBILITIES：
Ensure a clean, efficient, neatly organized stock room Perform accurate inventory counts (mark up, mark down, etc.) Maintain the Crew Store Receive, log, and unload all merchandise that boards the vessel in preparation for each cruise Assist in the ordering of merchandise through Simba (Disney inventory management system) Support daily promotions such as purchase with purchase and special events and themed activities Assist with price adjustments, floor moves, and receiving merchandise stock Consistently ensure sales targets are met and/or exceeded
QUALIFICATIONS：
Minimum two years recent experience in retail or sales Experience and knowledge of hair, make-up and/or nail application strongly desired; cosmetology experience a plus Strong Disney knowledge Interest and ability to create a “wow” guest experience Demonstrate enthusiasm and passion for the Disney product, characters, and storytelling Able to storytell and portray the role of Fairy Godmother’s Apprentice or a veteran Pirate for several hours at a time Outgoing personality Knowledge in duty-free and VAT strongly desired Experience and knowledge of managing inventory Experience and knowledge in fine and costume jewelry, watches, perfume, cosmetics, liquor, and/or tobacco strongly desired Experience and knowledge of art and silent auctions desired Experience in a cashless sales system strongly desired Multilingual preferred Knowledge of latest trends and styles and retail as a whole Strong understanding of sales in a busy, fast-paced environment Ability to demonstrate a passion and strong, ongoing focus towards exceeding Guest satisfaction and sales goals in order to exceed incentive targets which impacts the individual, team, and overall performance Ability to lift 40 lbs Computer efficient

JOB DESCRIPTION
RESPONSIBILITIES：
Assist with the cleaning and sanitizing of spaces and objects, before, during, and after the facilities open; keep all spaces tidy during operating hours Maintain check-in and check-out logs; potentially learn Nursery reservations system Maintain communication with Parents/Guardians, understanding and assisting with care, special needs, and/or concerns Function as a Youth Counselor as necessary
QUALIFICATIONS：
Minimum two years of recent work experience working with children in a public or private daycare or in a recreational or camp setting Experience working with a minimum of 3-5 children at one time required; higher volume experience a plus Experience working with infants and/or toddlers required Schooling in recreation, education, or related field of study preferred High energy, spirited self-motivated individual with the ability to entertain infants and/or toddlers with free-play activities Strong oral and written communication and organizational skills; detail-oriented; customer-service oriented Relates well to audiences of all ages and sizes. Strong teamwork skills, detailed, flexible, and committed to guest satisfaction Passion for engaging young children Must be able to multi-task and demonstrate a sense of urgency when serving guests Must be adaptable and flexible in an ever-changing environment Experience working with special needs children is a plus Bilingual or multilingual abilities a plus Good comprehension of the importance of following and maintaining health and sanitation guidelines

JOB DESCRIPTION
RESPONSIBILITIES：
Execute selling of Bingo cards, using up-selling techniques Perform meet-and-greet functions in the lobby/atrium during Guest embarkation and disembarkation Perform meet-and-greet functions in front of Walt Disney Theatre at the start and conclusion of events within the theatre; provide help to Guests needing special assistance, as needed Assist with ‘show stops’ in the Walt Disney Theatre, as directed Host activities, games, and/or trivia contests during televised sporting events Assist in recreational activities on Castaway Cay as scheduled; activities may include, but are not limited to: acting as the host at the island game pavilion, assisting with boat, snorkel, bicycle, float or tube rentals, snorkel instruction, and beach clean-up Assist in maintaining appropriate Guest flow in all areas onboard, informing Guests of other onboard activities to ensure adequate Guest participation; encourage program participation for all age groups Provide an emotionally and physically safe environment for children and guests of all ages Conduct required sanitizing procedures based on USPH requirements when associated with appropriate programs and events Facilitate dance parties; teach Guests various line dances Assist with the dispatch of Port Adventures – meet Guests at assigned debark venue, spiel important excursion information, collect tickets and waivers, and escort Guests to meet appropriate vendors; escort Guests as the Disney quality representative, as scheduled Assist in the facilitation of Crew events as needed Follow scripts, but also ad-lib, as necessary Perform abbreviated shows as necessary based on weather conditions, safety issues, and/or Entertainment Management decisions Report costume, technical, and maintenance needs Prepare and strike programs ensuring proper clean-up, inventory program consumables, maintain costumes and cleanliness, and order for program storage spaces
QUALIFICATIONS：
Participation in the Audition/Interview process required Minimum two years’ experience working within a position that demonstrates hosting experience, stage experience, and public speaking skills including but not limited to: Entertainment, Resort/Recreational, Camp, Performing Arts Exceptional presentation, communication, and organizational skills Relates well to audiences of all ages and demographics while offering a passion for engaging an audience in entertaining programs and events Strong microphone skills, team skills, detailed, flexible, and committed to Guest Satisfaction Must be able to entertain and command the attention of large groups of Guests of all ages Aptitude to learn dance routines and to dance in a ‘club’ style setting Ability to lift and move heavy boxes (i.e., recreational equipment) Experience with sound equipment a plus Maintain Disney Character Integrity Maintain performance quality and the ability to perform rehearsed roles Ability to perform in environments that have pyrotechnics, chemical smoke, haze, fog, dry ice, and other special effects

JOB DESCRIPTION
RESPONSIBILITIES：
Execute selling of Bingo cards, using up-selling techniques Perform meet-and-greet functions in the lobby/atrium during Guest embarkation and disembarkation Perform meet-and-greet functions in front of Walt Disney Theatre at the start and conclusion of events within the theatre; provide help to Guests needing special assistance as needed; assist with ‘show stops’ if necessary Assist in recreational activities on Castaway Cay as scheduled; activities may include, but are not limited to: acting as the host at the island game pavilion, assisting with boat, snorkel, bicycle, float, or tube rentals, snorkel instruction, and beach clean-up Assist in maintaining appropriate Guest flow in all areas onboard, informing Guests of other onboard activities to ensure adequate Guest participation Assist in the facilitation of dance parties; teach Guests various line dances Execute selling of Port Adventures to Guests – meet Guests at assigned debark venue, spiel important excursion information, collect tickets and waivers, and escort Guests to meet appropriate vendors Escort Guests on Port Adventures as the Disney quality representative, as scheduled Maintain stock and assist in the distribution of departmental supplies Assist in the facilitation of children’s activities or Crew events, as needed Follow scripts, but also ad-lib, as necessary Perform abbreviated shows as necessary based on weather conditions, safety issues, and/or Entertainment Management decisions Report costume, technical, and maintenance needs
QUALIFICATIONS：
Participation in the Audition/Interview process required Minimum one year experience in public relations, entertainment, guest services, resort/recreational, or related field Minimum one year experience working within a position that demonstrates hosting experience, stage experience, and public speaking skills Exceptional presentation, communication, and organizational skills Relates well to audiences of all ages and demographics while offering a passion for engaging an audience in entertaining programs and events Strong microphone skills, team skills, detailed, flexible, and committed to Guest Satisfaction Strong aptitude to learn dance routines and to dance in a ‘club’ style setting Ability to lift and move heavy boxes (i.e., recreational equipment) Experience with sound/DJ equipment a plus Maintain Disney Character Integrity Maintain performance quality and the ability to perform rehearsed roles Ability to perform in environments that have pyrotechnics, chemical smoke, haze, fog, dry ice, and other special effects

JOB DESCRIPTION
RESPONSIBILITIES：
Sort all linen on a day-to-day basis Load and unload all washers and dryers in an experienced manner. In Dream class ship, need to learn how to operate the tunnel washer Operate pressing machine for all laundry and fold the towels Sort, fold, and distribute clean linen to the appropriate area Report any stained, damaged clothing/items to the Wash Specialist or Dry Cleaning Specialist Assist other team members in completing their assigned duties Meet Coast Guard Standards in designated areas
QUALIFICATIONS：
Previous laundry experience of some level preferred; past working experiences in a textile industry a plus but not required Knowledge of commercial laundry operation and fabric treatments Motivated working in an accelerated and repetitive environment Flexibility to work both day and night shifts Be able to lift 50 lbs and complete repetitive physical assignments

JOB DESCRIPTION
RESPONSIBILITIES：
Work in all Housekeeping/Custodial areas based on operational need Work with and use various chemicals, cleaners, sanitizers, and disinfectants Handle and maintain housekeeping equipment and related items (e.g., shampoo machine, vacuum cleaners, suction/blower fans, etc.) Remove dirty dishes/glassware from public areas Work on our Private Island on a rotation basis; clean and maintain toilets and guest areas; assist guests as needed Work as crew cabin cleaners in the officer accommodation areas Assist guests with directions in guest areas and general information
QUALIFICATIONS：
Previous cleaning experience of some level, including chemicals Floor cleaning equipment experience preferred, with knowledge in floor care a plus Previous experience working in a high guest-service-focused company preferred Extremely flexible; shifts cover both day and night Physically fit, with endurance to lift 50 lbs and bend Should have the ability to work as part of a team

JOB DESCRIPTION
RESPONSIBILITIES：
Communicate and assist the Chef de Partie and all team members to complete daily tasks Ensure Disney Cruise Line and USPH Sanitation requirements are met in his/her area of responsibility Ensure established food quality standards during storage, production, and service as per standard operating procedures Report malfunctioning equipment Monitor and ensure proper opening and closing procedures for assigned production area
QUALIFICATIONS：
File to be reviewed by Culinary Recruiter required (disposition should be Pending Pre-Bench) Minimum one year formal Culinary training and three years full-time experience (including apprenticeship time) in a kitchen environment OR two completed contracts as a Sushi Cook onboard a cruise ship Able to follow directions and convert recipes Demonstrate knowledge of Food Safety HACCP / USPH Demonstrates a commitment to a culinary career with a desire to grow within the F&B industry; demonstrates a passion for food and food preparation Must be able to work on a multi-cultural team in a confined environment

JOB DESCRIPTION
RESPONSIBILITIES：
Assist Demi CDP Pastry in the preparation of all pastry items Assist Demi CDP Pastry in all USPH issues and regulations Works independently during night shift
QUALIFICATIONS：
Minimum one year’s experience in a high-volume professional kitchen Formal Pastry Chef training or equivalent experience as a Pastry Cook

JOB DESCRIPTION
RESPONSIBILITIES：
Mix, proof, and portion all bakery products within set guidelines and procedures Monitor and ensure opening and closing procedures for bakery and production areas Additional duties as directed by culinary management
QUALIFICATIONS：
Minimum one year experience in a high-volume professional kitchen Proven experience producing large quantities and varieties of breads, cakes, pastries, muffins, scones, cookies, brownies, etc. Proven ability to work independently as well as on the night shift

JOB DESCRIPTION
RESPONSIBILITIES：
Follow opening and closing procedures for all kitchen and production areas Responsible for proper garbage separation and recycling Ensure Disney Cruise Line and USPH Sanitation requirements are met in his/her area of responsibility Monitor inventory of chemical supplies
QUALIFICATIONS：
Previous experience in a highly physical job preferred Receptive to working long hours in a damp, humid area which can get very dirty and be very busy Ability to lift and move industrial-size cooking equipment

JOB DESCRIPTION
RESPONSIBILITIES：
Clean and sanitize work station according to USPH standards
QUALIFICATIONS：
Minimum one to two years cooking experience (this may include apprenticeship time) in a large, high-volume production kitchen, 200 covers per meal period, preferred Formal Culinary education preferred Ship experience a plus Flexibility to work in any section of the kitchen and rotate positions as well as working in cold prep rooms if necessary Hygiene certification preferable

JOB DESCRIPTION
RESPONSIBILITIES：
Communicate and assist the Chef De Partie and all team members to complete daily tasks Ensure Disney Cruise Line and USPH Sanitation requirements are met in his/her area of responsibility Assist the Chef De Partie to ensure established food quality standards during storage, production, and service as per standard operating procedures Ensure preparation and presentation of all products on the restaurant’s menus Monitor and ensure opening and closing procedures for all kitchens and production areas; ensure follow-through with Cooks and Stewards Report malfunctioning equipment
QUALIFICATIONS：
File to be reviewed by Culinary Recruiter required (disposition should be Consider Review) Minimum one year of formal Culinary training and three years full-time experience (including apprenticeship time) in a kitchen environment OR three completed contracts as a Cook 1 onboard a cruise ship Proficient in following and converting recipes Demonstrate knowledge of Food Safety HACCP / USPH Demonstrates a commitment to a culinary career with a desire to grow within the F&B industry; demonstrates a passion for food and food preparation Must be able to work on a multi-cultural team in a confined environment

JOB DESCRIPTION
RESPONSIBILITIES：
Execute company recipe guidelines for assigned area of responsibility via recipe booklets, plate presentation, and audits Provide feedback on recipe formulation to the Chef de Cuisine and Manager Food Operations Act as liaison between galley crew, CDC, and Manager Food Operations Together with the Chef de Cuisine, maintain food quality standards during storage, production, and service Assist Chef de Cuisine in meeting food cost budgets and targets as set by the Manager Food Operations onboard Understand, monitor, and ensure opening and closing procedures for all kitchens and production areas; ensure follow-through with Cooks & Stewards Monitor handling and maintenance of operating equipment; proactively report maintenance needs through onboard electronic maintenance request system Facilitate daily menu presentation and food tasting Provide performance feedback of the entire team to the Chef de Cuisine
QUALIFICATIONS：
Second interview by Hotel Operations required Minimum three years of formal culinary training, which may consist of an accredited school or recognized apprenticeship Minimum three to four years’ experience, of which at least two years working as Chef de Partie (including apprenticeship) experience in a high-volume kitchen environment Ability to take ownership and lead culinary team within assigned area of responsibility Demonstrate natural initiative to undertake or continue a task or activity without regular supervision Demonstrated leadership and ability to successfully manage multifunctional and diverse areas Able to work under pressure of tight timeframes, deadlines, and dollar goals Must be proficient in all stations in the kitchen Demonstrated proficiency in safe food handling, HACCP / USPH Ability to follow standardized recipes and proficiency in recipe conversion Strong written and verbal communication skills Good time management and organizational skills Basic computer knowledge

JOB DESCRIPTION
RESPONSIBILITIES：
Execute company recipe guidelines for assigned area of responsibility via recipe booklets, plate presentation, and audits Provide feedback on recipe formulation to the Chef de Cuisine and Manager Food Operations Act as liaison between galley crew, CDC, and Manager Food Operations Together with the Chef de Cuisine, maintain food quality standards during storage, production, and service Assist Chef de Cuisine in meeting food cost budgets and targets as set by the Manager Food Operations onboard Understand, monitor, and ensure opening and closing procedures for all kitchens and production areas; ensure follow-through with Cooks & Stewards Monitor handling and maintenance of operating equipment; proactively report maintenance needs through onboard electronic maintenance request system Facilitate daily menu presentation and food tasting Provide performance feedback of the entire team to the Chef de Cuisine
QUALIFICATIONS：
Second interview by Hotel Operations required Minimum three years of formal culinary training, which may consist of an accredited school or recognized apprenticeship Minimum three to four years’ experience, of which at least two years working as Chef de Partie (including apprenticeship) experience in a high-volume kitchen environment Ability to take ownership and lead culinary team within assigned area of responsibility Demonstrate natural initiative to undertake or continue a task or activity without regular supervision Demonstrated leadership and ability to successfully manage multifunctional and diverse areas Able to work under pressure of tight timeframes, deadlines, and dollar goals Must be proficient in all stations in the kitchen Demonstrated proficiency in safe food handling, HACCP / USPH Ability to follow standardized recipes and proficiency in recipe conversion Strong written and verbal communication skills Good time management and organizational skills Basic computer knowledge

JOB DESCRIPTION
RESPONSIBILITIES：
Monitors and enforces all standard operating procedures and provides feedback to management Foster positive, two-way communication between the culinary team and service staff; monitor product quality and presentation Delegate, monitor, and review the pastry cooks’ operational responsibilities Strive to meet and exceed guest expectations, never compromising safety and quality, taking corrective action whenever necessary Broaden the understanding of the Disney philosophy for the cast and crew; exemplify professional standards, communication, development, work habits, and productivity Sees that quality standards are followed and takes corrective action when needed Understands, monitors, and sees that the opening and closing procedures for the Vanellope’s Sweets and Treats and production areas are followed Understands and monitors all sanitation laws, policies, and procedures, sees to compliance and follow-through with all crew Understands and instructs his/her crew with the daily production in gelato, ice cream, sorbet, desserts, and hands-on demonstrations and offering of desserts Prepares showpieces, displays, ice cream and sorbets, as well as special request items when needed Understands and monitors job responsibilities of his culinary crew positions Attends weekly culinary meetings as well as any other meetings called for by management; chairs weekly meetings in their areas of responsibility Emergency duties as specified in the ship’s Assembly Stations and Emergency Functions Plan
QUALIFICATIONS：
Minimum five years of progressive experience in high-level pastry operations Certified Pastry Chef or equivalent degree in culinary arts preferred Experienced ice cream and gelato maker, familiar with modern equipment and techniques Proficient in Food Safety and HACCP or USPH procedures

JOB DESCRIPTION
RESPONSIBILITIES：
Guide, lead, and train direct reports up to Disney Cruise Line Standards Execute company recipe guidelines for assigned area of responsibility via recipe booklets, plate presentation, and audits Organize and deliver new implementations in the area of responsibility Organize the area of responsibility for daily service up to Disney Cruise Line standards Meet or exceed Disney Cruise Line and Vessel Sanitation Program (VSP) requirements in the area of responsibility Understand, monitor, and ensure opening and closing procedures for assigned production areas; ensure follow-through with Cooks & Stewards Monitor handling and maintenance of operating equipment; proactively report maintenance needs to Junior Sous Chef
QUALIFICATIONS：
Second interview by Hotel Operations and/or Culinary Recruiter required Minimum two years of formal culinary training plus 3 years of work experience, which may consist of an accredited school or recognized apprenticeship OR minimum 6 years of work experience with 2 years in a comparable role Demonstrated leadership ability Ship experience preferred but not required Must be proficient in all stations in the kitchen Must be proficient in safe food handling, HACCP/USPH Knowledge and proficiency in following and converting recipes Demonstrates a commitment to a culinary career with a desire to grow within the F&B industry; demonstrates a passion for food Must have an understanding of food cost and the impact of spoilage Must be able to work with a multi-cultural team in a confined environment

JOB DESCRIPTION
RESPONSIBILITIES：
Follow company recipe guidelines for assigned area of responsibility via recipe booklets, plate presentation, and audits Responsible for meeting food cost budgets and targets as set by the Food Manager onboard Responsible for ordering stores for assigned area of responsibility using the Materials Management System (MMS), an online electronic ordering system, for up to 3,000 meals daily Inventory control (par levels turn over and replenishment) Monitor handling and maintenance of operating equipment; proactively report maintenance needs through onboard electronic maintenance request system Facilitate staff meetings Responsibilities include buffet, a la carte, production and/or line service Provide leadership for all direct reports; Responsibilities include, but are not limited to: Managing personnel files Conducting performance reviews, including discipline as needed Ensuring Maritime Labor Convention (MLC) compliance Monitoring STAR time keeping system and making necessary corrections Onboard training, new hire, and ongoing training Crew development Crew recognition and communication
QUALIFICATIONS：
Minimum four years recent experience in a leadership position within a comparable cruise line, 4-5 star hotel, or restaurant overseeing a high-volume culinary operation Demonstrated career progression within the culinary field Certified working Chef or equivalent degree in Culinary Arts Proven working knowledge of food and beverage products, services, and equipment Ability to calculate and control cost potentials/projections and understand the impact on overall budget Ability to propose, write, and implement high-quality menus based on themed and seasonal availability Ability to write and cost recipes and train the team to execute them at the highest standards Ability to take ownership and lead culinary team within assigned area of responsibility Demonstrate natural initiative to undertake or continue a task or activity without regular supervision

JOB DESCRIPTION
RESPONSIBILITIES：
Provide exceptional quick and friendly food & beverage service to Guests, Officers, and Crew at all times. Actively provide information and product knowledge regarding food and beverage offerings with external and internal Guests at any time. Maintain assigned quick service location show-ready at all times. Possess full knowledge and understanding of stock rotation in the quick service areas. Identify and report equipment requiring maintenance. Coordinate pick-up of any replacement of designated food items. Proper use, cleaning, and sanitation of equipment. Follow all garbage handling procedures. Knowledge of all shipboard services and amenities. Deliver flawless and professional presentation. Ability to communicate in a clear and concise manner. Meet or exceed all Disney Cruise Line® and VSP sanitation requirements. Achieve a high level of cleanliness in any assigned quick service area at all times. Provide a la carte style service for casual dining. This includes following all steps of service, full product knowledge, and detailed service at the table (note: not all Crew will be scheduled for this meal period—it will be a designated role, based on experience). Follow the Disney 5 keys basics at all times. Respect Disney Heritage, traditions, and values. Maintain appearance and Disney look guidelines, ensuring personal hygiene and grooming at all times. Report for duty on time using correct time clock procedures. Be attentive to every detail. Work as a team and ensure flexibility to work in all areas within quick service. Actively participate in all company training. Assume responsibility beyond individual roles. Comply with all company-set policies and procedures along with all maritime and ship rules, regulations, and procedures. Actively participate in safety & accident prevention programs, including weekly drills. Perform job duties as per operating guidelines. Perform any reasonable additional tasks assigned. Emergency Duties as specified in the ship’s Assembly/Emergency Function Plan. SMS – uphold the general safety management responsibilities in areas and operations within their control.
QUALIFICATIONS：
Minimum one year in a Food and Beverage service related role Fast food or buffet experience preferred Must be able to lift and/or move 50–60 pound items

JOB DESCRIPTION
RESPONSIBILITIES：
Request proof of identity to verify age of guest before serving alcoholic drinks to guests that appear to be underage Have the ability and confidence to discontinue serving alcohol to specific guests as necessary Maintain USPH sanitation and cleanliness standards throughout work area Practices up-selling and suggestive selling techniques Additional duties may include working in the Crew bar, delivering Guest drinks, stocking the bar, doing dishes in absence of the Beverage Steward, cleaning tabletops, bar tops, and all other areas within the bar
QUALIFICATIONS：
Minimum one to two years experience working as a Bartender within a high volume experience Ship experience preferred Flair bartending experience preferred Knowledge of international cocktail recipes and international alcohol brands required Should have an outgoing personality

JOB DESCRIPTION
RESPONSIBILITIES：
Practices up-selling and suggestive selling techniques May assist in collecting and delivering bar provisions Assist in any cleaning duties around the bar and pantry May assist in preparation of drinks as necessary Request proof of identity to verify age of Guest before serving alcoholic drinks to Guests that appear to be under age Demonstrate ability and confidence to discontinue serving alcohol to specific Guests
QUALIFICATIONS：
Minimum one year experience within the Beverage industry with high-volume experience preferred Ship experience preferred Knowledge of international and tropical cocktail recipes and international alcohol brands Must be able to lift a 30-pound tray of drinks Should have an outgoing personality

JOB DESCRIPTION
RESPONSIBILITIES：
Preparation of orders, involving light culinary work Responsible for regular maintenance of Food and Beverage set up Collect all posted breakfast orders from Guest staterooms Request proof of identity to verify age of Guest before serving alcoholic drinks to Guests that appear to be under age Demonstrate ability and confidence to discontinue serving alcohol to specific Guests Maintain USPH sanitation and cleanliness standards throughout work area Practices up-selling and suggestive selling techniques
QUALIFICATIONS：
Minimum one year industry-related work experience required Room service experience preferred Ship experience preferred Good phone etiquette Ability to lift 30 lb. tray

JOB DESCRIPTION
RESPONSIBILITIES：
Create “special touches” in guest staterooms by creating towel animals, displaying birthday buttons, etc… Responsible for reporting all deficiencies for repair and maintenance using shipboard reporting systems Assist in any other Housekeeping/Custodial area based on operational need Work with various chemicals, cleaners, sanitizers and disinfectants Operate in line with all USPH guidelines Maintain constant focus on the cleanliness of the corridors and surroundings, and report any deficiencies Work extended hours (12-16 hours on embarkation days) Turnaround 12-15 rooms on embark days; depending on size of room
QUALIFICATIONS：
1 to 2 years of Housekeeping experience cleaning 10-15 rooms daily Previous experience working in an operation with high standards of Guest service and cleanliness, (i.e. 5 star or deluxe hotels or ships) Ship experience preferred Must be physically able to handle 50+ lbs luggage Ability to interact with children and attend their needs Strong Guest Services focus

JOB DESCRIPTION
RESPONSIBILITIES：
Provide service for breakfast and lunch in both full-service locations, fast food outlets, and buffet locations, including Castaway Cay and pool decks Coordinate the ordering, pick-up, and delivery of all food and beverage to work station and to Guests Partner with Servers to provide a seamless experience to the Guests Understand food safety programs and maintain USPH (United States Public Health) sanitation and cleanliness standards throughout the work area Practice up-selling and suggestive selling techniques Follow all responsible vendor procedures for alcohol service, including actively requesting guests for proof of identity to verify age and having the ability and confidence to discontinue serving alcohol to specific Guests Responsible for all side work and other duties assigned by management Additional duties may be included during midnight buffet/snacks and/or deck party food and beverage service
QUALIFICATIONS：
Minimum six monthsexperience working as a server in the food & beverage industry in a high-volume full-service restaurant (minimum 100–150+ covers per meal period); experience must be within the last two years Basic knowledge of food and beverage, including international wines and cocktail recipes as well as brands of alcohol Comfort in speaking to a group (10–12 people), providing a comprehensive menu spiel as well as food and beverage recommendations Must be able to carry a banquet tray Ship experience a plus

Youth Activities Manager

JOB DESCRIPTION
RESPONSIBILITIES：
Provide program support and assistance by partnering with the Entertainment Host team Facilitate and present small-scale activities independently or with other Youth Counselors, as needed Perform meet-and-greet functions in the Oceaneer’s Club and Oceaneer’s Lab for children and parents on embarkation day, including a tour of facilities, overview of programs, and registration of children Assist in facilitation of adult or family activities as scheduled; may include welcome line, game shows, crowd control, hosting a lounge, bingo, Port Adventures dispatch, or related Assist in recreational activities on Castaway Cay as scheduled; may include boat rental, snorkel rental, and snorkel instruction, if applicable, based upon ship Function as a Nursery Counselor as necessary
QUALIFICATIONS：
Minimum 18 months’experience working with children in a high-volume, fast-paced environment in recreation, resort, daycare, classroom, or before/after school care setting, OR 3+ seasons (3 months each) of overnight and/or day camp experience Passion for engaging children in entertaining programs and activities Schooling in recreation, education, or related field of study focusing on youth preferred Strong English oral and written communication; candidates must score 80% or higheron Marlins English skills test Experience using computers Bilingual or multilingual abilities a plus Microphone experience preferred Experience working with special needs children a plus Good comprehension of the importance of following and maintaining health and sanitation guidelines Ability to be proactive and be able to spontaneously entertain high volumes of children with high energy in the absence of planned activities; relates well to audiences of all ages and sizes Strong teamwork skills, organizational skills, and detail-oriented Committed to guest satisfaction; must be able to multi-task and demonstrate a sense of urgency when serving guests Must be adaptable and flexible in an ever-changing environment

JOB DESCRIPTION
RESPONSIBILITIES：
Install, set-up, operate and strike equipment for assigned shipwide and island events Handle heavy equipment and road cases Manage the daily use of wireless microphones, including frequency tuning, power management and signal path Mix live audio with digital audio consoles Manage sound/mic checks for shipwide venues and performers Operate lighting consoles for intelligent and conventional fixtures Report equipment and consumable challenges Provide preventative maintenance and routine repair of all ship wide equipment Maintain cleanliness of ship wide booths and lockers Help with contingency plans
QUALIFICATIONS：
Minimum two years experience in a relevant Entertainment-based environment Knowledge of computer systems or computerized control systems Trade school/college diploma, preferred Have a valid Driver’s License

Quick Service Attendant-JD

JOB DESCRIPTION

RESPONSIBILITIES

Provide exceptional quick and friendly food & beverage service to Guests, Officers and Crew at all times.
Actively provide information and product knowledge regarding food and beverage offerings with our external and internal Guests at any time.
Maintain assigned quick service location show ready at all times.
Possess full knowledge and understanding of stock rotation in the quick service areas.
Identify and report and equipment requiring maintenance.
Coordinate pick up any replacement of designated food items.
Proper use, cleaning and sanitation of equipment.
Follow all garbage handling procedures.
Knowledge of all ship board services and amenities.
Deliver flawless and professional presentation.
Ability to communicate in a clear and concise manner.
Meet or exceed all Disney Cruise Line® and VSP sanitation requirements
Achieve a high level of cleanliness in any assigned quick service area at all times.
Provide a la carte style service for casual dining. This includes following all steps of service, full product knowledge and detailed service at the table (note: not all Crew will be scheduled for this meal period- it will be a designated role, based on experience)
Follow the Disney 5 keys basics at all times. Respect Disney Heritage, traditions and values.
Maintain appearance and Disney look guidelines. Ensuring personal hygiene and grooming at all times.
Report for duty on time using correct time clock procedures.
Be attentive to every detail.
Work as a team and ensure flexibility to work in all areas within quick service.
Actively participate in all company training.
Assume responsibility beyond individual roles.
Comply with all company set policies and procedures along with all maritime and ship rules, regulations and procedures.
Actively participate in safety & accident prevention programs including weekly drills.
Perform job duties as per operating guidelines.
Perform any reasonable addition task assigned.
Emergency Duties as specified in the ship’s Assembly/Emergency Function Plan.
SMS – uphold the general safety management responsibilities in areasand operations within their control.

QUALIFICATIONS

Minimum one year in a Food and Beverage service related role
Fast food or buffet experience preferred
Must be able to lift and/or move 50-60 pound items

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Preferred Qualifications: